Blackpool Transport is the Fylde Coast public transport provider. They are responsible for the service buses and the tramway along the coast.
New to the area? New to public transport? Take a look at Blackpool Transports highlights below (and some recent news) then head off to their website to find out more.
Blackpool Trams are UK’s number 1 for customer satisfaction!
An independent national survey has revealed that Blackpool Trams are number one for customer satisfaction in the UK, for the second year running.
The research, published on 2nd April 2018 sees Blackpool Trams outperform other UK city tram operators such as Manchester Metrolink and West Midlands Metro, They share the joint highest customer satisfaction score of 97% with Sheffield Supertram.
Published by independent watchdog Transport Focus, the research surveyed more than 4,500 tram customers across the UK.
Blackpool Trams also saw substantial increases in how satisfied customers are with value for money (up 3%) and punctuality of the trams (up 2%). Overall satisfaction with the tram stop environment also increased by 5% versus previous year scores.
The research also reports that customers are happier than ever with the welcome they receive on trams along with the helpfulness of staff on board.
Jane Cole, Managing Director at Blackpool Transport said “It’s no secret that we’ve put a lot of emphasis on the wellbeing and training of our staff over the past 3 years, with the inclusion of Disability Awareness training as standard to all of our teams. It’s extremely rewarding to see that 97% of our customers are satisfied with the helpfulness & attitude of our teams and almost equally satisfied with the greeting and welcome they receive when they board our trams.”
Blackpool Transport also received high commendation for bus services in Blackpool too. Recent research by Transport Focus reported 9 out of 10 users were satisfied with their bus service.
Bus users in Blackpool are amongst the most satisfied in the country
Research published by independent watchdog Transport Focus has revealed that bus users in Blackpool are some of the most satisfied in England, with a 90% satisfaction score.
The research, published on 14th March 2019, surveyed more than 450 bus users across Blackpool and the Fylde Coast between September and November 2018. The Blackpool Transport 90% customer satisfaction rating is a 3% increase on scores reported in 2017.
Customer satisfaction isn’t the only improvement reported by public transport users in Blackpool, with satisfaction scores for cleanliness on the bus (86%), comfort of seating (84%) and personal security (88%) all significantly improving on previous years.
The research also reports that users are more satisfied than ever before –
- with the helpfulness of drivers,
- the smoothness of journeys and
- the safety of driving.
Improvements in satisfaction scores for the local bus company are likely the result of its continued investment in modern, environmentally friendly buses paired with the continued delivery of industry leading disability and customer experience training to its 600+ staff.
Jane Cole, Managing Director at Blackpool Transport said “The latest results published by Transport Focus show that by listening to our customers, understanding what they want and simply delivering it, really works. We have invested over £7m in buses over the last 4 years to ensure that we can provide the very best in public transport.”
Sally Shaw, Director of People & Stakeholders at Blackpool Transport added “Our commitment to delivering quality training to our staff members means they are better able to confidently meet the needs of each of our customers, and I have no doubt these results are a direct reflection of their hard work. We have another 15 new buses arriving in June this year with features never before seen on buses in Blackpool and some really exciting developments planned to our mobile app which will further enhance the customer experience.”
The full Bus Passenger Survey results can be found at transportfocus.org.uk.
Cheaper travel by bus or tram for Blackpool FC fans
Fans of Blackpool FC can now benefit from cheaper bus and tram fares by choosing a ‘Tangerine Ticket’ on match days, thanks to Blackpool Transport.
The Tangerine Ticket offers bus and tram travel for just £1.50 to or from all remaining home game matches for the 2018/19 season by bus or tram across the Fylde Coast.
The initiative, aimed at supporting residents to get to Bloomfield Road much easier will allow fans to leave the car at home on match days with an affordable and enjoyable travel alternative.
Shane Grindey, Marketing Manager at Blackpool Transport said “We hope locals will take advantage of this hugely discounted travel offer and enjoy the full match day experience. The offer will run for at least the remainder of the 2018/19 EFL season.
The ticket is valid on all adult single journeys, where the destination or starting journey point is Bloomfield Road. Fans can get to Bloomfield Road with ease using the services 5, 6, 7, 11, 17 or the tram.
Brand New Buses for the Fylde Coast
You wait for one bus and 18 come along at once! That was the case in June 2018 when Blackpool Transport Services officially unveiled another 18 brand new Enviro200 buses. They were in addition to the 55 double deck vehicles previously new into service.
These brand new buses, worth £9.7 million, operate on Routes 3 and 4. They provide services for local schools, Blackpool and Fylde Colleges, Whitegate Drive Health Centre and customers travelling to-and-from Cleveleys, Marton and Mereside Tesco.
Finished in the ‘Palladium’ brand, the buses offer passengers free Wi-Fi, USB charging points and phone holders. Comfortable fancy seats and next stop audio/visual announcements are among other features.
Delivery of these 18 vehicles brings the total new buses brought into the fleet since 2015 to 73. They’re made by British manufacturer Alexander Dennis, and are a single deck version of their fellow Enviro 400’s which Blackpool Transport currently have in their fleet.
Tickets and Live Updates with the Blackpool Transport App
Do you use the Blackpool Transport app? It’s a great way to plan your journey and buy tickets.
It now includes live updates. With the latest app update you can see where your bus is… anywhere along the network! Head into the ‘explore menu’ to check where on its route your service is at that moment in time.
You can also check live service updates and planned disruptions all in one easy section (called Service Updates). See anything which might disrupt the Blackpool Transport network when you want to travel. Have a look at the mobile app to check it out.
Getting around with Blackpool Transport
Getting around Blackpool and the Fylde Coast couldn’t be easier with buses and trams operated by Blackpool Transport.
They’re for local people and tourists, all year round. The great transport network means you get to enjoy everything which Blackpool and the surrounding areas have to offer. It’s a cost-effective way of travelling around the Fylde Coast. Easy to follow timetables make your journey easy and pleasurable.
Printed Timetables and Travel Centres
Individual timetables, guides to all services and network maps are available from Travel Centres. Find them at Market Street in Blackpool Town Centre and the main Blackpool Transport offices at Rigby Road. You’ll also find printed timetables at community buildings across the Fylde Coast.
Bus Service Information
Plan your route, download the Bus Checker app, and find out what you want to know on the Blackpool Transport website
Do you use the Blackpool Transport app? It was launched in Spring 2017 to make bus and tram travel even easier for existing customers and for people who don’t use the bus very often.
With the app you can buy a range of tickets in advance with your smartphone. Then simply activate the ticket just before boarding any Blackpool Transport bus or tram. It also allows you to plan your journey, find the best route and even has a disruptions page.
- Single bus fares are – hop, short journey, medium journey and long journey. Click here for current prices
- Saver tickets of various kinds are available for regular travellers (more details below). Click here for details
- Routes and timetables for Blackpool buses here
Concessions: Pass holders of the English Concessionary Travel scheme can travel free on Blackpool Transport buses. Use your pass between 9.30am – 11pm Monday to Friday, anytime on Saturdays and Sunday or Bank Holidays.
Blackpool Tram Information
The tramway runs along the Fylde Coast from Starr Gate at the southern boundary of Blackpool, along the full length of Blackpool seafront, through Cleveleys to Fleetwood.
There are three simple fares when you travel on a Blackpool Tram – hop, medium journey and long journey. Click here for current prices
Concessions: Holders of Blackpool or Wyre Concessionary Travel Scheme passes can travel free of charge. Blackpool passes are valid between 9.30 and 11pm Mondays to Fridays and at anytime on Saturdays, Sundays or Bank Holidays.
Wyre Concessionary Travel Pass holders are unfortunately unable to use their pass on the Tramway after 6pm every Friday, Saturday and Sunday during the illuminations (1 September – 5 November) and daily after 6pm between 27 October – 5 November.
Find all the information about where the tram stops are, timetables and pricing for Blackpool trams here
Visiting the Fylde Coast this summer, or live here and want to ditch the car? The whole family can spend a day travelling around from place to place, visiting all the attractions without worrying about parking (or paying for it!), with a Blackpool Transport Saver Ticket.
Easy, convenient and cheaper than purchasing single fares. Unlimited travel on any Blackpool Transport bus or tram (excluding Heritage Tours) for one great price.
Purchase 24 hour, 3 Day or 7 Day tickets from the driver or conductor when you board or at a PayPoint outlet. Monthly tickets are also available. Adult, Children, Young Person, Family and even dog tickets are available
Dogs on Buses and Trams
Many of you love to take your dog with you onto the trams and buses. Dogs are welcome on Blackpool Transport vehicles as long as they are well behaved and on a lead. Please keep their feet off the seats!
If you travel frequently with your dog you can now buy a 7 Day Rover, a new saver ticket for your pooch. Save 25% of the cost of buying daily tickets for your four legged friend.
Jobs at Blackpool Transport
It isn’t just about driving at Blackpool Transport. Conductors, Tram Drivers, Engineers, Cleaners and Admin staff all play a key part too.
Keep an eye out for all upcoming vacancies, you’ll find them the website first.
While you’re here…
Have a look at the Visit Fylde Coast website homepage for more of the latest updates.
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